Service

The company's service philosophy is "resolves and handles customer problems, rather than creating more problems for customers." In the process of communicating with customers, we will look at the problem from the perspective of the customer. In the event of any crisis, we will flexibly adjust according to the actual situation to achieve a win-win situation for each other.

As long as you are interested in our products, you can contact us at any time. If you are a personal buyer, please send us the model, year and requirements you need, there will be a dedicated staff to contact you; If you are a retailer, wholesaler or distributor, please contact us directly and talk with us in details. (Contact E-mail: info@kaimiao-group.com)

The company's operating procedures:

① E-mail: All mail will be replied within 24 hours, except holidays. (Holidays will reply within 48 hours)
② Shipping: In stock, it will be shipped out within 1-2 working days; If there is out of stock, it will be shipped out within 5-7 working days (The specific delivery will be confirmed with the customer in advance)
③Transportion: The company cooperates with the designated logistics and transportation company to provide the most favorable international express freight for customers in need.
The Whole Process:
Factory delivery - Designated freight forwarding - Warehousing - International express delivery company (DHL, UPS, FEDEX, ARAMEX) unified delivery - International transportation (declaration, customs clearance) - Recipient
Note: If the customer has a designated freight forwarder in China, we will send the goods to the customer's designated freight forwarder.
④After sale: For different products, there are different product after-sales terms, please see below for details.

Product After-sales Terms:

1. Power Tailgate: The warranty period starts from the date of shipment,Warranty period is 12 months.
2. Keyless Start Stop System: The warranty period starts from the date of shipment,Warranty period is 24 months.
3. Electric Suction Door and iKEY: The warranty period starts from the date of shipment,Warranty period is 36 months.
4. During the warranty period, the replacing accessories will be provided for free. But the freight must be borne by the customer. During the non-warranty period, all costs involved shall be borne by the customer.
5. At the time of installation, if you have any questions or problems, please take pictures and videos, contact our sales staff directly or send an email to info@kaimiao-group.com. We arrange after-sales personnel to respond you within 24 hours.
6. If you have any questions, please contact info@kaimiao-group.com.

The final interpretation of the above content belongs to the KaiMiao Group.

KaiMiao Group Co., Ltd.